Guest information & privacy
Privacy Policy
How The Fortunate Forte handles personal information for restaurant reservations, Offline Poker evenings, Card Lounge visits and Private Card Room experiences in Australia.
Privacy Commitment
The Fortunate Forte is committed to protecting the privacy and personal information of our guests and website visitors. We maintain strict standards to ensure your details are handled lawfully and respectfully in line with Australian privacy principles.
Whether you join us for contemporary dining, an Offline Poker Night, a relaxed visit to the Card Lounge or a Private Card Room gathering, we treat your information as part of the premium hospitality experience we provide.
Information We Collect
We may collect personal information when you interact with our website, speak with our team, make a reservation, or enquire about Offline Poker, the Card Lounge, Poker Tables or Private Card Room experiences. This may include:
- Name and preferred contact details such as email address and phone number
- Reservation details including date, time, number of guests and dining preferences
- Booking preferences for Offline Poker Nights, Poker Tables, the Card Lounge or a Private Card Room
- Details you choose to share in enquiry forms or notes when arranging your Poker Dining Experience
How We Use Your Information
Your information assists us in providing a seamless hospitality experience across our restaurant, Poker Lounge and Card Room spaces. We may use personal information to:
- Process and manage restaurant reservations and group bookings
- Organise and confirm Offline Poker Nights, Poker Tables and Card Lounge sessions
- Personalise your Poker Dining Experience, including seating, timing and service preferences
- Coordinate Private Card Room bookings and social poker evenings for friends, families or corporate guests
- Respond to enquiries about our restaurant, Offline Poker offerings or Poker Lounge experiences
- Provide updates or information you have requested about events and experiences at The Fortunate Forte
We handle personal information in ways that are reasonably expected as part of delivering in-person social card entertainment and premium dining.
Disclosure and Security
We never sell or trade personal data. Information may be shared only with selected service providers who assist us with bookings, communications and hospitality operations at our restaurant, Poker Tables, Card Lounge and Private Card Room areas. These providers are expected to handle data securely and in line with relevant privacy requirements.
We take comprehensive measures to safeguard your details from unauthorised access, alteration or misuse. While no system can be guaranteed as completely secure, we use reasonable administrative, technical and physical safeguards designed for a modern Australian hospitality venue that offers Offline Poker and Card Room experiences.
Cookies and Website Data
Our website may use cookies and similar tracking technologies to enhance your experience, support navigation and help us understand how guests explore our restaurant, Offline Poker and Card Lounge content. This can include information such as:
- Pages visited, onsite navigation and time spent browsing experiences like Poker Tables or the Private Card Room
- Basic device and browser details used to access our site
- Aggregated data that assists us in improving our menus, events information and booking pathways
Where required, you can adjust your browser settings to refuse some or all cookies, or to alert you when cookies are being used. Our handling of website data is intended to align with applicable Australian privacy laws.
Access and Correction
You may request to access or correct the personal information we hold about you. This includes reservation contact details, preferences for restaurant bookings, Offline Poker Nights, Poker Tables, Card Lounge reservations or Private Card Room arrangements.
If any details are incomplete or out of date, you can ask us to update them so that future restaurant or Poker Lounge visits reflect your current preferences.
Third Party Links
Our site may contain links or connections to third-party services used to manage reservations, event listings or enquiries for our restaurant, Offline Poker evenings and Card Room experiences. These third-party services have their own privacy policies and practices, which may differ from ours.
We encourage you to review the privacy information provided by any external booking or event partner before submitting your personal details through their platforms.
Policy Updates
This Privacy Policy may be updated from time to time to reflect changes in our services, such as new Offline Poker Nights, Card Lounge programming, Poker Table formats or Private Card Room offerings. When updates are made, the latest version will always be available on this page of our website.
Your continued use of our site or our hospitality services after any update will be taken as acknowledgement of the revised Privacy Policy.
Contact Us
For any privacy-related enquiries regarding your experience at The Fortunate Forte, including Offline Poker bookings, Card Lounge reservations, Poker Table arrangements or Private Card Room events, please reach out via our contact page.
You can get in touch with our team through the Contact Us page, and we will respond to your privacy or information requests as promptly as practicable.
Bookings and privacy questions
If you have questions about how we handle information for restaurant reservations, Offline Poker Nights, Card Lounge gatherings or Private Card Room experiences, our team is here to help.